You would be required to review all the documents attached to the SLA thoroughly. Being an essential aspect of the master agreement, the SLA should define in clear terms the service to be provided by vendor, detailed description of the vendor’s response, availability parameters, and escalation and remediation process in case, the SLA conditions are not met.
The SLA may cover several kinds of aspects. This may be inclusive of data center environmental controls such as the managed power distribution, temperature and humidity, managed services entailing virtual machines, servers, technical support, backup services, and more. The tier 4 data center Singapore would be your best bet for all kinds of support.